If you’ve been impacted by a cyber breach, please review your agreement or invoice. If you are subscribed to our Incident Response service, immediate action is crucial—rapid response can significantly reduce potential damage.
You can contact us either by email, the support contact form or if you prefer to talk to one of our support representatives please call our number below.
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Security Operations Centre
If you are subscribed to our Incident Response service, immediate action is crucial—rapid response can significantly reduce potential damage.
Please review your agreement or invoice.
Once your eligibility is confirmed, we will guide you on how to activate your Incident Response token.
Activating your token allows our security operations analysts to begin their investigation.
In certain cases, you may be required to notify relevant government agencies or regulatory bodies. Our team can guide you on the necessary steps.
Each Incident Response token is valid for a single use per calendar year. Business Tier customers can notify our Security Operations Centre of a breach and will be contacted within 30 minutes to begin the investigation and remediation efforts. Your token can be activated on the web portal provided when you sign up.
You can contact us by email, through the support contact form, or by phone. Our Security Operations Centre operates 24/7.
Send us a message using the form below.
Initiate your Incident Response token through the nominated portal.
If your personal information appears on the dark web, it usually means details connected to your identity have been exposed in a data breach or cyber incident. This does not always mean your accounts have been compromised or that someone is actively using your identity.
CyberSure helps by monitoring for exposed personal information and alerting you when your digital identity may be at risk, with clear, practical guidance so you can take action early.
Straight answers on incident response, getting help and staying protected.
At CyberSure we explain the level of service we are delivering from the outset. If you take our Residential Tier, we will provide you with a guide on what steps to take in the event of a cyber breach. If you take our Business Tier, we have a Managed Detection and Response component in our Endpoint Protection service which includes a 24/7 incident response service. You can notify our Security Operations Centre of a breach and you will be contacted within 30 minutes to begin the investigation and remediation efforts. Your incident response token can be activated on the web portal we provide you upon sign up.
Our phone lines operate between Monday to Friday 9AM to 5:30PM. If you are impacted outside of our business hours, you can initiate your Incident Response token through the nominated portal. Our Security Operations Centre operates 24/7.
Secure your online accounts first: change the passwords for affected accounts, use strong, unique passwords and enable multi-factor authentication. Stay alert for suspicious emails, texts or calls, and monitor your bank accounts for unusual activity. CyberSure helps by monitoring for exposed personal information and alerting you when your digital identity may be at risk.
CyberSure is designed to be simple and low maintenance. Most of the work is done for you in the background through continuous monitoring. If your information appears in a breach or may be at risk, we send clear notifications with practical next steps, including Breach Guidance documents written in plain language and aligned with advice from the Australian Cyber Security Centre (ACSC).
EDR provides comprehensive security with advanced threat detection and response, using AI, machine learning and behavioral analytics for real-time monitoring. Most antivirus products rely mainly on signature-based detection and offer basic remediation.
You can contact us either by email, the support contact form or by phone. Tell us a little about what has happened and our team will guide you on the next steps.
Our phone lines operate between Monday to Friday 9AM to 5:30PM.
